abysmal customer sevice

★★★★☆
4.4 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

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oilychain's review of Tredz www.tredz.co.uk

★☆☆☆☆

“abysmal customer sevice”

Written on: 07/10/2013 by oilychain (1 review written)

Ordered Endura toe warmers absolutely rubbish. Thin, flimsy,too lightweight used for an hour ride took them off hole in the underside. Completely messed about by Tredz will never use this site again and will be recommending to my cycle club to do the same.

  • Endure toe warmers

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Tredz_Bikes's Response to oilychain's Review

Written on: 08/10/2013

Hi,

Thank you for your comments. We are sorry that the product that you ordered was of unsatisfactory quality on this occasion.

Please call our customer service department or email us where one of our team will be able to discuss your a order with a view to supplying a replacement product.

Best Regards,

Tredz

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Oilychain's reply to Tredz_Bikes's Comment

Written on: 08/10/2013

I have sent you a number of e mails and at no time have I been offered a replacement and have even had my integrity questioned.

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Dieselbill's reply to Oilychain's Comment

Written on: 08/10/2013

my bike arrived with both racks missing the left grip was loose the chain bar tight mudgaurds had stays missing the wanted photos etc messed me about no end

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