Written on: 20/09/2013
Had ordered previously and been very impressed with the service and communication. This time however, I heard nothing for over a week. When I called the person I spoke with was efficient but told me the order hadn't gone through and had now been put on the system. I was then told it was being dispatched 1st class but this still took 3 more days to arrive. I also got an e-mail saying it had been dispatched after I had received the item. Disappointed that you didn't do a good job this time!
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