would not recomend!!!!

★★★★☆
4.4 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

screenster's review of Tredz www.tredz.co.uk

★☆☆☆☆

“would not recomend!!!!”

Written on: 31/08/2013 by screenster (1 review written)

ordered a bike for daughters birthday on tuesday 13th aug at 22.50hrs for next day delivery which cost £10 extra. to late for delivery wed. expected delivery on Thursday 15th august.partner took day off work waiting for delivery.guess what no delivery. i called on Thursday when came i home from work.explained was for daughters birthday on Sunday. man very apologetic said could not get it delivered for Friday as was to late, but would get it delivered on sat at no extra cost. how very generous considering my partner has lost a days wages, i waited in all day Saturday for delivery, and surprise surprise no delivery again. very very frustrated by now as customer service number is not available on saturday. no bike for daughters birthday on sunday. perfect.
called on monday explained situation without losing my temper.again man apologetic. which is of no bloody use as daughter had no bike for her birthday. but what can you do apart from tear your hair out in frustration. eventually received the bike late on monday. no good as daughters birthday was ruined. also paid £10 for next day delivey which was more like next week delivery. no refund for delivery charge and no apology. lovely bike but please buy elsewhere to avoid disappointment.

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Tredz_Bikes's Response to screenster's Review

Written on: 04/09/2013

Hi,

Please accept our sincere apologies for the delay in receiving your bike. We are very sorry that it did not arrive in time for your daughters birthday and for the other inconvenience experienced while waiting for the bike.

Please be assured that this is not normal practise for Tredz and we endeavour to get all products ordered to customers in a prompt and timely manner.

If you would like to discuss this further with one of our customer service representatives please contact our customer service team where someone will be able to assist you.

Best Regards,

Tredz

Reply to this comment
Report this review