Great Stock. Poor Delivery.

★★★★☆
4.4 / 5
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  • Customer Service

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jam_lane's review of Tredz www.tredz.co.uk

★★★☆☆

“Great Stock. Poor Delivery.”

Written on: 15/08/2013 by jam_lane (1 review written)

After placing an order for almost £80 worth of goods, i was quite annoyed that "standard" delivery was 2-7 days.It turns out i waited 10 days before phoning back up to be told that they would have to send the order again because it never got to me. I think it's a shame that Tredz use Royal mail - First Class as there default method of delivery, with no means of tracking the order. Surely it would be cheaper to use a courier, rather than replacing peoples missing orders?

Overall i'm very happy with my goods and their stock levels are really good, just a shame about delivery.

  • £80

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Tredz_Bikes's Response to jam_lane's Review

Written on: 15/08/2013

Hi,

Thank you for the feedback. We're very sorry for the inconvenience caused by the late delivery of your items. This is something that we are looking into with a view to avoiding these problems in the future.

We're glad you're happy with the products you received and look forward to serving you again in the future.

If there is anything else you would like to discuss, please don't hesitate to call us or alternatively email us.

Best Regards

Tredz



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