great customer service

★★★★☆
4.4 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Tredz www.tredz.co.uk

★★★★★

“great customer service”

Written on: 02/07/2013

ordered a hydration pack, and some other bits - online.
had a call from Tredz next day (left me an answer message) saying out of stock on the pack - stock error at their end, but got different colour/model.
I rang back - after 6 and they were still there, sorted out my order, and it arrived next day.

really chuffed with customer service -> there when i called late, and speed of order. I don't mind the stock error up front, these things happen. You only find out about good customer service when businesses and people have to react to problems - and Tredz staff were excellent

Also in parcel was bunch of freebee hydration tablets - unexpected bonus.

  • £100

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Tredz_Bikes's Comment

Written on: 03/07/2013

Thanks for your feedback especially regarding the late night customer services hours.
Glad we could help.
regards Tredz

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