Lock sent without Batcket - Poor Follow up Service

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Guest's review of Tredz www.tredz.co.uk

★☆☆☆☆

“Lock sent without Batcket - Poor Follow up Service”

Written on: 11/06/2013

Ordered a Lock that should have come with a mounting bracket but when delivered, the bracket was missing. After several email exchanges two brackets were sent but neither was suitable for the lock supplied. After further emails the throid one was going to be sourced from the UK agent but was going to take some time to arrive from the manufacture. Gave up in the end and returned all items for a refund.

  • £24

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Tredz_Bikes's Comment

Written on: 11/06/2013

Apologies the item had a missing bracket on arrival, I'm not sure why a replacement lock wasn't sent initially rather than waiting for the part to be delivered from the supplier.
Apologies again but to prevent any future inconvenience to other customers I will raise this matter with the customer service manager.
Regards
Tredz

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Someonewhobuysalotviawebsites's Comment

Written on: 12/08/2013

It took TREDZ two weeks after they received the returned item(s) to refund the CC and then only after I had chased them.

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