Very Good service, & recovery.

The Sports HQ www.thesportshq.com
★★★☆☆
3.1
From 452 reviews
54.0% of users recommend this

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AJ_Hodges's review of The Sports HQ www.thesportshq.com

“Very Good service, and recovery.”

★★★★☆

written by AJ_Hodges on 02/09/2016

I have been buying items from TheSportsHQ (in the form of 24fore.co.uk) for several years with no issues or complaints.

That changed when the shoes I bought did not last 12 months before water started to seep in. I inquired to customer services about what to do and the person I dealt with came back to me within a few minutes and was able to completely lay my mind at rest that this would be handled with due care and attention.

Replacements were sourced and sent out with no qualms and in a completely professional and empathetic manner.

Everybody makes mistakes it's all about how you recover and gain the customer's confidence back. Needless to say I am still very happy with TheSportsHQ and will continue to shop there for many years to come thanks to the person I dealt with.

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