written by on 26/07/2016
I have had an ongoing issue with the repair of a Stowmatic golf trolley with Sports HQ / Shop247.
The process for repair is lengthy and complicated and required numerous phone calls and emails. The trolley was returned as repaired to my brothers address 75 miles away - absolutely no idea where they got the address from! It subsequently failed again after 2 outings and since then I have been embroiled in a lengthy process to obtain a replacement charger cable - despite numerous assurances they have continued to use the incorrect address. I finally spoke with the Customer Service Manager today which was less than satisfactory. I have overall never experienced such poor customer service from an online retailer with such wholly inadequate follow up and customer care. I woulld absolutely never purchase from them again.
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