Don't Advertise what you don't have in stock.

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Guest's review of The Sports HQ www.thesportshq.com

★☆☆☆☆

“Don't Advertise what you don't have in stock.”

Written on: 18/02/2014

Ordered a Taylormade R1 Driver, paid by Paypal, heard nothing regarding shipment so rang them. Took ages to find order, then claimed that the system was down and that they thought the club had been despatched and should arrive in the next couple of days - not very reassuring. Following day an email to say still out of stock but would I like an alternative I had already checked the site prior to calling them and guess what - club was still being advertised. Asked why this was and was told there was no tie up between sales and what was advertised on a daily basis. Will be giving Sportshq a wide berth in future.

  • Goods purchased & cost

By Thesportshq

Written on: 20/02/2014

Hi, really sorry about this. This isn't deliberate - there is no benefit in us selling products we don't have, it just means we waste our time and yours. Sometimes, we just get our inventory counts wrong, and other times it takes a little time for products to sync between our different systems, which is potentially why it was showing as available, even though it wasn't.

When were you told the system was down, and by who, if you don't mind me asking. I don't know of any recent downtime, so I'd like to investigate and find out what's gone on - I'll send you a direct email.

Hopefully you can give us another chance, we really don't deliberate get the wrong information on the site, it's either a human or systematic error, but certainly not some ploy to dupe you.

Once again, apologies for the hassle.

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