never got my item delivered......

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kann's review of The Sports HQ www.thesportshq.com

★☆☆☆☆

“never got my item delivered......”

Written on: 04/02/2014 by kann (1 review written)

Orderd the item on 10th of Jan,
Asked & paid extra for a saturday delivery .
They never informed the parcel people ablut the saturday delivery..
Yodel informed me they will be delivering it on 21st jan & now accoding to them, they delivered it on 20th.
Calling sports hq everyday .
Finaly got a mail for them last week saying they will be refunding it .
No news after that & no refund came .
Send a mail yesterday & i got a mail saying that Yodel has resolved it .
No idea what have they resolved ???? i havent got the item i orderd or the money......
Please dont order from them...
k

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By Thesportshq

Written on: 06/02/2014

Hi,

I'm really sorry to hear this. As you can imagine, we are reliant on the information we get from our carrier partners, ultimately we want you to have the product you've ordered, we certainly don't want to mess you around like this, so sorry to hear that.

If you'd like, you can share your order number with me and I'll try and get to the cause of the problem and give you a definitive answer as to what's going on.

Once again, sorry for the hassle so far

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Thesportshq's Response to kann's Review

Written on: 06/02/2014

Hi,

I'm really sorry to hear this. As you can imagine, we are reliant on the information we get from our carrier partners, ultimately we want you to have the product you've ordered, we certainly don't want to mess you around like this, so sorry to hear that.

If you'd like, you can share your order number with me and I'll try and get to the cause of the problem and give you a definitive answer as to what's going on.

Once again, sorry for the hassle so far

Reply to this comment
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