The Foxtons of sports gear - avoid at all costs

★★★☆☆
3.2 / 5
57% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Reviewer1988's review of The Sports HQ www.thesportshq.com

★☆☆☆☆

“The Foxtons of sports gear - avoid at all costs”

Written on: 04/01/2014 by Reviewer1988 (1 review written)

I paid extra for Saturday delivery (I ordered several days before the cut-off too) and wasted all day waiting for my delivery. It never came. Now I have the prospect of trying to retrieve my cash. A refund after 30 days (provided they don't forget) is not good enough. I resent supporting the cash-flow of such an abysmal business. Processing a card refund takes seconds.

M. Fisher

  • Inversion table, £85

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

By Thesportshq

Written on: 07/01/2014

M Fisher, if you can let me have your order number, I'll get this sorted out. I'm not sure from your message exactly what's gone on so hopefully with a little more info we'll get to the bottom of it.

I apologise for the failed delivery on the Saturday and that you wasted a day.

Your refund certainly shouldn't take 30 days. We process refunds within 2 working days.

Send me your order number and I'll get this sorted for you.

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Lozzarama's reply to Thesportshq's Comment

Written on: 07/01/2014

agree with you Mr Fisher - still waiting for my tracking info for my kettle bell set ordered weeks ago -

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By Thesportshq

Written on: 08/01/2014

As per your other comments, please provide us a means to identify your order and we'll get to the bottom of it for you.

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