AWFUL. Worst customer service experience.

★★★☆☆
3.2 / 5
55% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

cbailey1988's review of The Sports HQ www.thesportshq.com

★☆☆☆☆

“AWFUL. Worst customer service experience.”

Written on: 04/01/2014 by cbailey1988 (1 review written)

If you receive the correct products you'll be fine. If you need a refund they state they'll get back to you and resolve your problem in 5 working days. 3 months on, I'm still waiting. They state you'll get a refund in 30 days, 3 months on I'm still waiting. The worst customer service I've ever experienced. I've sent them approximately 20 emails and had not one response. I do not recommend this company and would strongly suggest using another.

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

By Thesportshq

Written on: 07/01/2014

If you've sent 20 emails and not had a single reply, it would seem likely that we're not receiving them. We reply to every email, none are ignored.

Perhaps you could call us instead?

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Lozzarama's reply to Thesportshq's Comment

Written on: 07/01/2014

I ve phoned on numerous occasions and no one has ever answered . Can you please send me my tracking information for a kettle bell set I ordered weeks ago???

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By Thesportshq

Written on: 08/01/2014

Yes no problem, but need some way of identifying your order please - order number probably best?

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Mdolphina's reply to Thesportshq's Comment

Written on: 08/01/2014

You really don't reply to every email..... i think you should check that statistic, i have a few unanswered. it seems you pick and choose what and what not to reply to... and as for calling you... your staff are complete drips... i work in customer service myself and never would i ever treat a paying customer - whom may i add keep your company in profit - the way you have treat people on here.

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Swizzie's reply to Thesportshq's Comment

Written on: 16/01/2014

Funny? Judging by the comments on here, you very rarely answer emails. You certainly ignored mine when I had an issue with my goods. Thank God for Paypal is all I can say

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Reviewer1988's Response to cbailey1988's Review

Written on: 04/01/2014

May I suggest writing a letter before claim?

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