Some pathetic customer care team members

★★★☆☆
3.2 / 5
56% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of The Sports HQ www.thesportshq.com

★☆☆☆☆

“Some pathetic customer care team members”

Written on: 02/12/2013

I spoke to an advisor on the live chat of thesportshq after I placed an order before 2pm which I paid extra for next day delivery and the item was not dispatched that day so wasn't going to arrive the next day.

I was amazed how rude and unhelpful he was and we spent around 30 minutes arguing over a £3 refund for the next day delivery service which they had not provided.

I have never experienced this kind of treatment from a company and I buy on-line all the time.

I emailed to complain about the treatment and never heard anything back.

I warn people not to buy anything from this site. If you can buy it elsewhere, please don't give them your business.

  • bench £50

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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