written by on 06/03/2013
ordered 4 5kg weight plates that were suposedly in stock, about 10 days later i got a phone call sayin they wont be in stock for another week and do i mind waiting ? i said no as im quite patient two weeks later they still had not turned up so i asked them what the problem was and they said they had tryed to deliver twice and left 2 notes. this was a pack of lies as someone was in the house the whole time and no notes were posted. never use this company they are a joke
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Thesportshq's Comment
Written on: 20/03/2013
Sorry about these problems, I'd like to try and help you.
We use a courier for delivery, and we can only work off the information they give us. I know that's not ideal, but that's what we have to do. There's no reason for us to lie to you - it only causes us more work, frustrates our customers, and doesn't achieve anything useful!
I'm concerned that you had to wait 10 days for a notification about an out of stock - that is not acceptable and I apologise.
Would you mind sharing your order number so I can look into what's gone on here?