The Sporting Lodge Reviews - www.thesportinglodge.co.uk

★★★☆☆
3.3 / 5
7
57% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Great service”

Written on: 08/09/2017 by 183Clark (1 review written)

bought a bag online and changed my mind on the colour sent it back and with in 48hrs had a replacement bag perfect customer service… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 10/05/2017 by Aldo62 (1 review written)

I was misled to believe they will assist with handling a damage to Kanken backpack previously purchased from them online, but eventually they added more fees that they have never mentioned before and generally provided the worst customer service I have ever experienced, sometimes responding with one liners to detailed questions and responses and even implying they will not return my backpack to me. Spent over a month of back and forth until I gave up. Steer clear, for your own sake. You can… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 09/05/2017

Unfulfilled promises and eventually threats. Worst customer service I have ever received. DO NOT BUY, you will have no where to complain if things go south. … Read Full Review

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★☆☆☆☆

“No delivery and no refund”

Written on: 03/04/2017 by gazzaroo (1 review written)

I ordered a duffel bag from TSL, and waited at home all day for the scheduled delivery. When it didn't arrive, they fobbed me off with cursory responses about looking into it and then simply ignored me. Luckily I had paid by credit card and was able to claim through them otherwise TSL would have happily left me out of pocket to the tune of £140. I escalated again and pretty much had the same performance, just with more sympathetic language in the messages but same result. AVOID. … Read Full Review

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★★★★★

“Great Service Again”

Written on: 12/12/2013 by AJHarris (1 review written)

The service provided by The Sporting Lodge is first class. As a fan of Fjallraven The Sporting Lodge stocks a great range of products. Even when a recent product was not in stock The Sporting Lodge staff were brillant at getting it in and delivering it within a very short period of time without trouble or fuss. What was really nice was that The Sporting Lodge honoured the product special offer and kept in contact with updates on progress and arrival times. In summary The Sporting Lodge were… Read Full Review

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★★★★★

“Flawless business”

Written on: 14/03/2013

I bought a Fjall Raven keb trouse. I got in touch with them online prior the purchase in order to verify the right trouser size I experienced great and quick customer care. Later that day I bought it online and I received on the following day. Great product, right size all tickety-boo. I am well pleased. Thank you… Read Full Review

Thesportinglodge's Comment

Written on: 16/03/2013

Thank you very much for your feedback we appreciate it very much. We are delighted you like the Fjallraven Keb trousers. Kind regards, Lindsay

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★★★★★

“Great Service”

Written on: 09/07/2012

Would highly recommend this site to anyone looking for high quality hunting and outdoor clothing. Purchase was smooth and hassle-free - and customer service second to none (personal response via email extremely quickly, and knowledgeable staff who are able to provide a high level of detail about the products on sale and suitability for your needs). Delivery was extremely quick, and free on UK orders over £50. Overall very satisfied, and would definitely buy again!… Read Full Review

Thesportinglodge's Comment

Written on: 16/03/2013

Thank you very much for your feedback we appreciate your comments! Kind regards Lindsay

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