Sports Shades Online Reviews - www.sportsshadesonline.com

★★★★★
5.0 / 5
174
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★★★★★

“Brilliant”

Written on: 19/08/2017

Going on holiday tomorrow and realised the bridge on my sunglasses was broken. I contacted SSO who sourced and dispatched immediately with next day delivery. Piece arrived on time and fits perfectly. Communication was amazing. Would highly recommend… Read Full Review

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★★★★★

“Spares for discontinued item? No Problem! Superb Service!”

Written on: 28/02/2017 by ThankYouDeb (1 review written)

I needed a new front frame for my Adidas Terrex Pro glasses, snapped in a ski accident. These come with several accessories as well as prescription inserts, so to replace the lot would be well over £350. Unfortunately Adidas has discontinued the product line. Enter Sports Shades Online. They advertised the replacement part on their website, but, unsurprisingly, had none in stock. Not a problem. SSO contacted Adidas and arranged for them to make one for me as a non-returnable special order… Read Full Review

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★★★★★

“Superb customer service ”

Written on: 09/02/2017 by DeanFurlong (1 review written)

Great service , called after ordering on line to better understand the problem , saved me money and resolved the issue by changing order from sunglasses arm to hinge Thank you . Wonderful service carried out in caring way Wish more companies acted like this… Read Full Review

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★★★★★

“Temples!”

Written on: 11/01/2017 by Nicky666 (1 review written)

I ordered a new 'temple' (term given for the 'arms' on sunglasses) for my old Adidas sunglasses and was delighted to receive a phone call to inform me that I only needed to order the hinge assembly and not the complete arm. Thus enabling me to make a substantial saving with the added bonus I got to re-use the arm that had accompanied me on two extended cycle adventures through N.Z and L.E.J.O.G's! Great service! Kind R's, NJ… Read Full Review

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★★★★★

“Great service ”

Written on: 01/12/2016 by nvDuggan257 (1 review written)

You know that moment when you realise you have made a mistake making an order online? Well no problem with Sports Shade Online! My email of panic was answered straight away even though it was a Sunday evening. All sorted out and the right part dispatched first thing the next day. Can't better than that, many thanks!… Read Full Review

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★★★★★

“Superb customer service”

Written on: 18/08/2016 by MIchaelConnolly (1 review written)

This is the first time I have written a review. However I would just like to acknowledge what a superb customer experience that sportsshadeonline provided me with. My initial email query was answered promptly and followed up with a telephone call and detailed email updates throughout the process, which was extremely quick.My repaired sun glasses are as good as new. I would fully recommend them. Superb… Read Full Review

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★★★★★

“Great, friendly and knowledgeable service!”

Written on: 28/01/2016

Extremely helpful, prompt service! I needed ski lenses for Adidas sports glasses. It was easy and straightforward to choose from the options available, and the lenses arrived safely in time for my holiday! I liked the friendly and knowledgeable service, thanks so much!… Read Full Review

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★★★★★

“Fantastic customer care”

Written on: 10/09/2015 by Thalia111 (1 review written)

I ordered a very simple nose bridge for a pair of Adidas sunglasses and the team at Sports Shades online got in touch as they were concerned I had ordered the wrong thing - they were absolutely right and I was grateful for the degree of care they took in ensuring I had the correct item - above and beyond for such a modest purchase. Excellent communication and customer service!… Read Full Review

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★★★★★

“service above and beyond 'the norm'”

Written on: 20/08/2015 by sijak (1 review written)

due to an unfortunate accident my cricket glasses with a prescription insert were beyond repair. after an initial enquiry via the website for a replacement shield the person I dealt with gave me a call. She sourced a replacement shield from adidas even though they were no longer a current product. i later discovered the prescription inserts were also damaged and she once again sourced a rimmed insert from adidas even though they were not a current product. prescription inserts are spot… Read Full Review

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★★★★★

“Ray ban lenses”

Written on: 05/08/2015 by JoelRowe93 (1 review written)

First class service all the way. Staff kept me informed and responded to emails very quickly. Would definitely recommend… Read Full Review

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★★★★★

“Just the best”

Written on: 07/07/2015 by smout (1 review written)

I don't always rate reviews because for every good one, there's usually a bad one as you can't please everyone all of the time; however, i just had to write this because the service i received from I & D (not allowed to use full names) was truly 1st class. An old pair of Adidas sunnies & new nose bridge is where it started. Unfortunately, the nose bridge didn't fit & the correct one wasn't readily available. That didn't stop the ladies. They chased it up with Adidas HQ in Austria, got another… Read Full Review

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★★★★★

“Great service”

Written on: 30/04/2015 by iuJohnston246 (1 review written)

You actually felt as though you were dealing with a human could not fault their response and follow-up service. I had initially a general email enquiry submission and thought would hear no more but with a few hours had a response. Contacted the supplier and continually kept me updated on the progress. Product arrived the following day after the order being place. I will use them again when required and will recommend them… Read Full Review

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★★★★★

“SSO Excellent Service”

Written on: 23/04/2015 by Godders45 (1 review written)

I have just ordered replacement lenses for Ray Bans. The adviser was so very helpful ensuring I had ordered the correct ones. Such a quick response to all my questions. I havnt even received them yet but feel that I wont be disappointed! Highly recommend!… Read Full Review

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★★★★★

“Brilliant support ”

Written on: 23/03/2015 by McLaughlinhu137 (1 review written)

I have just purchased a case for my foldable Wayfarer Ray Bans via SSO, which I could not find anywhere for a long time and I have to say that I am very pleased with the quick and attentive customer service. Only thing I didn't like about the purchase was the price of the case, which I find it a bit pricey for a fake leather plastic case but this has nothing to do with SSO but with the case brand itself… Read Full Review

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★★★★★

“First class service that prevented a new purchase”

Written on: 23/02/2015 by Slockett (1 review written)

Could not fault the prompt and excellent service I received from SSO when I broke one of the arms on my Adidas sunglasses. Thought I was going to have to purchase a new pair but this saved me money!… Read Full Review

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★★★★★

“Unbelievable service - and on a Sunday afternoon!”

Written on: 22/02/2015 by SimonPitchers (1 review written)

I smashed my Adidas sunglasses skiing. I looked everywhere - on Ebay, Amazon and various specialist sports sunglasses sites, but I juts could not find the broken parts that I needed. Everything changed when I sent a simple inquiry via Sports Shades Online's website. Within half an hour - ON A SUNDAY AFTERNOON - I had a solution. AND, the advice that was offered saved me buying a £37 item, instead being directed towards a £10 item. It was easy to purchase the components via their website… Read Full Review

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★★★★★

“Great attention to detail!”

Written on: 12/01/2015 by EvelynPereira (1 review written)

SSO took the care to check that the spare part I ordered was 100% compatible with an earlier order from over a year ago -that's proper customer service!… Read Full Review

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★★★★★

“Excellent customer service support”

Written on: 01/01/2015

I ordered a spare arm piece for my husband's sunglasses which were unfortunately delayed in the post by Royal Mail - on checking with your customer services department they were so helpful, responded straightaway with delivery details and checked that the product finally arrived with us by phone - amazing service especially over the Christmas period - thank you… Read Full Review

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★★★★★

“Amazing service”

Written on: 09/11/2014 by Gradyet413 (1 review written)

absolutely superb. I had a problem with my Oakley glasses, she liaised with the company and kept me fully informed during the process. Within a very short period of time I had the replacement parts in the post at no charge… Read Full Review

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★★★★★

“Fantastic support”

Written on: 11/10/2014

I broke the hinge on my much-loved adidas 'Evil Eyes' and was unable to get the broken hinge out of the arm. Unfortunately adidas did no longer had stock of the arm I needed in the correct colour. SSO came up with an option for me where I purchased 2 new arms in a slightly different colour but same style. The arms arrived very quickly and match the frame really well, in fact I can't tell that the new arms are any different. Great service and advice from SSO has allowed me to enjoy my 'Evil… Read Full Review

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