Sports Shades Online - www.sportsshadesonline.com Reviews
Latest Reviews
★★★★★
“Good Value and Great Customer Service”
Written on: 14/05/2013 by FraserH
I went to Sports Shades Online with a querie regarding lenses for sunglasses which weren't even on their website. Not only did they have an answer, they found be a better deal without even being asked. I am very impressed with the value they offer and customer service which they provide! (read more)
★★★★★
★★★★★
“fantastic service”
Written on: 10/05/2013 by timcorrigan (1 review written)
Thanks loads to SportsShades - took the time to email me and find out why I was ordering an arm which saved me money as she explained how to replace just the hinge. hinge + spare came in the post promptly and was refunded the different. Really great Service! (read more)
★★★★★
“Replacement for Adidas Evil Eye Glasses ”
Written on: 09/05/2013
Having broken the hinge to my glasses I sort out a replacement. Sportsshadesonline had what I thought I needed. So I ordered a replacement temple. Due to the item being out of stock I was contacted by a lady at Sports Shades Online, and rather than just send out what I’d ordered; worked out that I’d ordered the wrong replacement part. Following her instructions I removed the broken hinge and advised me of the correct part. This morning she refunded my original order allowing me to... (read more)
★★★★★
“Replacement glasses case”
Written on: 09/05/2013
The team were efficient and helpful and provided excellent service. I hadn't been able to find exactly what I was looking for and so selected the next best thing, SSO spotted this and procured the item I had originally been looking for and swiftly despatched it. Thank you very much. (read more)
★★★★★
“Adidas Originals Cape Town AH47. BRILLIANT SERVICE”
Written on: 09/05/2013 by Ashleigh1982
Well, that had the be the best service I think I have ever received! I have ordered these glasses for my partner's birthday & the SSO team have been excellent with the order. I had asked several questions, which they were more than happy to deal with & there was no delay in response, obviously with it being a present I asked about returns/exchanges in case needed & they are more than helpful. Delivery time was great too. Could not fault them at all. Thank you again! Would highly recommend :-) (read more)
★★★★★
“That went absolutely smooth and was well communicated”
Written on: 06/05/2013 by ch4r0n (1 review written)
I'm living in Germany and ordered Silhouette sunglasses at Sport Shades Online, because the sunglasses I wanted in particular are here not that easy to find here in Germany, as they are pretty new on the market and quite expensive they are indeed. Maybe that's part of their salesmodel, I went to an eye shop here in the city that had the glasses and took a personal look, saw the price the guys wanted for them and looked again in the internet. I stumbled over Sport Shades Online where the... (read more)
★★★★★
“rayban wayfarer glasses case ex large.”
Written on: 28/04/2013 by tafgip (1 review written)
The service received from SSO was second to none, the team asked relevant questions to make sure the item was the correct size,even told me a short history on the sunglasses. Parcel well packed and sent first class. Brilliant customer service, Would buy all my requirements from this company. Well done SSO! (read more)
★★★★★
“Excellentay!”
Written on: 27/04/2013 by E.Shelby (1 review written)
Excellent service even before I made the full purchase. Excellent service during the purchase a prompt and informative response to my inquiry. Effort to get me what I wanted and keep me informed at every moment. I wanted a replacement Ray Ban Aviator case and their terms are that they can not stipulate the colour of the case I requested if possible a brown case as I was in no rush and they kept me fully informed and I even settled on a Red case and turns out when they updated me that they... (read more)
★★★★★
“Exceptional all round”
Written on: 26/04/2013 by Huw13749 (1 review written)
I can not recommend Sports Shade advisor enough, she was outstanding in every aspect of customer service and is a true credit to the company. I ordered some lenses for my Addidas Evil eye shades and ordered the wrong set, after taking weeks (literally) to find the receipt I emailed her and she said it wasnt a problem sending them back, on receipt of these she rang to inform me they had some scratches (due to me trying to fit them in my sunglasses) but rang and text to let me know she was... (read more)
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Showing 1 - 10 of 115 Reviews
★★★★★
“Excellent After Service”
Written on: 25/04/2013 by offinn
I bought a lens for a my ski goggles. I had not used it the first year as the mountains were full of wall to wall sun. On using them on the next holiday i noticed a crack in the lens! I had looked after them well and was dissapointed. I sent them back and had very helpful, professional reliable informative service and was told i could receive an alternative pair or a refund. I will definitely shop with them again! (read more)
★★★★★
“Authentic Ray-Ban Sunglasses”
Written on: 23/04/2013
Bought a pair of authentic Ray-Ban glasses from SSO, even had my prescription added. Brilliant customer service, I was kept up to date, by email, every step of the way. Very fast delivery, was very impressed with the overall service. Would definitely recommend SSO and will be using them again in the future. (read more)
★★★★★
“Outstanding”
Written on: 19/04/2013
Outstanding personal service, our advisor is an absolute star......could not rate her highly enough. Well done! (read more)
★★★★★
“Foreign delivery”
Written on: 18/04/2013 by ZoltanJ (1 review written)
Purchased a number of accessories like prescription inlets. First tested the international delivery (tracked to the UK border only) and when I saw how smoothly that went then ordered a bigger chunk. Notice, the tracked and untracked deliveries might land at different receiving side mail companies (as in my case). Got a lot of help from SSO, got called to clarify details, really appreciate their support and interest in customer satifaction! One thing to note, it might be useful to have the... (read more)
★★★★★
“Superb service!”
Written on: 17/04/2013 by Lynnalan8483
I recently purchased a pair of sunglasses from Sportshadesonline Unfortunately I order the wrong size! Silly me! This was no problem as Deborah take care of my exchange! The service was fast and fantastic and communication excellent! I would highly recommend Sportshadeonline! Many thanks to Deborah for all her help, All companies should follow their lead! Many thanks Alan (read more)
★★★★★
“Great service”
Written on: 12/04/2013
The help and feedback I received is simply awesome, even for a small order. One of the best customer services I've ever experienced. The stock range is very good too. I'm impressed and pleased with SSO (read more)
★★★★★
“The standard everyone else should strive for”
Written on: 05/04/2013 by Qwertopew (1 review written)
I was just buying a case for my sunglasses, so not a very big order, but I got service like I bought the entire shop. They case I was looking for would ship in either brown, red or black. I wanted one in brown so I emailed them. Got a response literally minutes after. Deborah, the very nice person that answered my email, checked what colours they had in stock and got back to me the same day. I unfortunately had an accident with a broken water pipe and had to hold on on ordering the case.... (read more)
★★★★★
“Strap for Adidas Sunglasses ”
Written on: 25/03/2013
very effiecient and knowledgeable about the product. I was assured they knew what they were talking about. the system was very efficient and they kep me informed as to when sending out etc. (read more)
★★★★★
“Fantastic retailer - great prices and awesome comms”
Written on: 21/03/2013 by stoossy (1 review written)
I stumbled across Sports Shades Online via a Google search and i'm delighted I did. I found my replacement Ray Ban lenses easily and at a great price. At the same time I also ordered a Ray Ban case for another pair of glasses. They kept me well informed of order progress via email and also took the time to tell me that the case I had ordered would not fit the glasses I had ordered the lenses for. They was for a different pair anyway - so all was ok but i felt that i received a real... (read more)
★★★★★
“Sheer briiliance !”
Written on: 20/03/2013 by ASTROUD
I have just received the most unbelievable service from [name removed]. I lost a pair of lenses for my Adidas glasses and had no idea what they were....her amazing patience and time resulted in finding the right ones that I originally bought and they are being specially delivered tomorrow in time for me to go skiing on Saturday. I have never received such good service from any other company, ever. Brilliant ! (read more)
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Showing 11 - 20 of 115 Reviews
★★★★★
“AMAZING!!”
Written on: 16/03/2013 by katie1988
I purchased a pair of Adidas sunglasses to replace the one I unfortunately lost, I received the sunglasses very quickly but was slightly disappointed that a hard case was not included like my original pair (these were not bought from SSO) I contacted SSO and they sent me a free case out and was delivered the next morning. The customer care is second to none and the reply on email is very quick. Thanks SSO :) (read more)
★★★★★
“Amazing customer service”
Written on: 16/03/2013
SSO go above and beyond the call of duty to help you out; they genuinely want to ensure that you are happy and have exactly what you want. I purchased replacement lenses for my sunglasses, but had ordered the wrong ones. One call to SSO and they suggested I send the incorrect replacements as well as my old lenses back, in order to help me find a perfect match. True to their word, they found the right ones for me and promptly sent them on! Expert, friendly advice and fast! I can't... (read more)
★★★★★
“Prescription Sports Eyewear Made Simple”
Written on: 15/03/2013 by sjs1910 (1 review written)
As somebody who has not ventured into buying cycling sun glasses before I searched the Internet and thought there was no way that my complexed prescription will be able to go into the latest design cycling sunglasses. How wrong was I. Having contacted SSO by phone they took down some details. I was asked to obtain my prescription from my optician and then everything was clear from there on in Sports Shades Online staff who helped confirm the prescription was especially careful to go through... (read more)
★★★★★
“New goggle lens”
Written on: 14/03/2013 by robymorris
Purchased a new lens online,turned up 9am the next day. fantastic customer service 5* (read more)
★★★★★
“Goggles lens”
Written on: 11/03/2013
Needed a new lens for some old skiing goggles. Found exactly what I wanted at a great price. Arrived just a couple of days later. Excellent (read more)
★★★★★
“Sports Shades Online - Saved me money for the second time!”
Written on: 11/03/2013
I've had a pair of Adivista sunglasses for 4 years. I bought them on a skiing trip in La Clusaz because I broke my glasses & needed a replacement pair quick. 12 months later on another trip I broke a hinge and thought that'll be another £150, however having researched the web I disciovered Sports Shades Online & Deb supplied a hinge and replacement lenses. I've been happily wearing them for the last three years & then broke the hinges again (Jan 2013)by putting them in a rucksack and... (read more)
★★★★★
“Excellent, fast, straight forward service. Informative...”
Written on: 08/03/2013 by ShelaghMG (1 review written)
Excellent, fast, straight forward service. Informative e mail updates let you know status of order throughout. Good received within 24 hours of order. Brilliant packaging and impressive invoice! 10 out of 10 for all aspects of your service - website and customer service included. (read more)
★★★★★
“It's all about knowledge and efficiency!”
Written on: 27/02/2013 by Shailen (1 review written)
Picture the scene. It's Tuesday, I'm heading off on a ski holiday early Saturday morning and I notice that my Adidas Evil Eye Explorer lenses are cracked and I've managed to break a hinge... A quick call to SSO and not only did they have the hinge in stock but I was also called by someone (sorry, forgotten the name) who was off work ill to answer my questions on different types of Adidas lenses. Turns out that they had just arrived in stock too so I jumped onto the Internet, placed the... (read more)
★★★★★
“Service!!!”
Written on: 25/02/2013
Found this site while looking for a Rayban sunglasses case for my husband - was not sure if they had the right size so I sent an enquiry. The response was immediate and then [name removed] called me to make sure that I had got the e-mail!! She assured me that they would test the case against the exact sunglasses that my husband has before despatching the case. What service!! We definitely will be using them again and recommending them to our friends. Janet (read more)
★★★★★
“Look no further”
Written on: 23/02/2013
If you are looking for a great deal on sports sunglasses together with unsurpassed customer service, then look no further. I am delighted with my Oakleys and additional lenses, and with the first class service I received. The response from SSO to my questions was immediate and Deborah offered some alternatives well worth considering, which was helpful given the immense selection offered by SSO. (read more)
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Showing 21 - 30 of 115 Reviews
★★★★★
“Better service than I'd recive in my local shop”
Written on: 22/02/2013 by ilaril (1 review written)
I was looking for lenses for my Oakley's and I came across Sports Shades Online while googling. They didn't have the lenses I was looking for listed on their site, but I decided to ask anyway through their page. I was very surprised as I recieved the answer in a matter of minutes! Deborah was very helpfull and she got me a price for the lenses quickly. The service I recieved was as personal as it can be via email, and honestly it was way better than what I've got while visiting the shops... (read more)
★★★★★
“Quite exceptional service”
Written on: 21/02/2013 by Jacouflorimel (1 review written)
I have never had such good service from an online retailer - and I shop online a lot! The support, the product knowledge and the extraordinarily friendly and helpful advice was amazing. I was ordering additional lenses for my Adidas Evil Eye sunglasses and [name removed] not only had my previous order to hand but was able to advise me on the lenses that would best suit me. I can't recommend this service highly enough. (read more)
★★★★★
“They went the extra mile”
Written on: 20/02/2013
I have always thought that Amazon were the standard to compare by, but these guys go the extra mile. the e-commerce experience is swift and efficient and once that is done you are contacted by a real human about your order and to ensure the delivery date is suitable. Altogether very impressive mix of technology and humanology! (read more)
★★★★★
“WOW what great service”
Written on: 29/01/2013
I had to order by phone due to a problem with my computer. Deborah was most helpful and I received the goods by lunch time the next day. A very helpful NO hassles company with value for money products. (read more)
★★★★★
“Brilliant Customer Service!”
Written on: 29/01/2013 by scallywagster
Purchased a replacement arm for my wife's Adidas evil eye Pros. I got a call confirming my order and to say there may be an issue with sourcing the stock based on the supplier response, and a follow up to say all resolved and delivery would be in! Impeccable customer service, very polite and informative = very happy Customer. (read more)
★★★★★
“Great service! Friendly, efficient.”
Written on: 25/01/2013 by Michaelevileye
Broke the front piece of my Adidas Evil Eye Pro sports sunnies. Thought that was it. Found Sports Shades Online while browsing. Website was straight forward. Great customer service was excellent, better than Adidas customer service. The product arrived on time in good condition. All smiles here as able to use sunglasses once again. Would definitely use them again and recommend them! (read more)
★★★★★
“Highly recommended”
Written on: 23/01/2013
Fantastic, efficient and friendly customer service and fast delivery. Highly recommended. (read more)
★★★★★
“excellent customer service ”
Written on: 19/01/2013
Very personal and knowledgeable sales assistant combined with clear buy update mails. I felt like I was top customer even though I only bought some sun glass spare parts! I would use the site again with confidence (read more)
★★★★★
“Friendly, helpful & delivered product”
Written on: 17/01/2013 by aps1338
For the second time in 3 years, Sports Shades Online have supplied me with hinges & replacement lenses for a pair of Adidas Adivista sunglasses. In brief I haven't had to replace the glasses saving ££££'s. Debbie was extremely helpful even calling me to check I had ordered the correct bits. First class service. Arrived 2 days after ordering. I would recommend them! (read more)
★★★★★
“Sports Shades Online HAS WHAT U NEED!”
Written on: 11/01/2013 by MickRoberts (5 reviews written)
I was ready to chuck a pair of £120 Adidas glasses, until Deb at Sports Shade asked me some questions, & gave me an alternative PROPER answer which resulted in me paying only £8 to get the glasses back as new. Other companies wouldn't have done this. Save this companies details for when anything u need to do with your sunglasses. (read more)
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Showing 31 - 40 of 115 Reviews
★★★★★
“Wonderful friendly service ”
Written on: 04/01/2013 by Helen002 (2 reviews written)
I would just like to thank Debra at Sports Shades for her fantastic attentive and personal service and for ensuring my husbands Christmas present arrived on time after I had been let down by another online retailer. I am pleased to say the glasses arrived in time for Christmas and my husband was very pleased. The glasses were also beautifully gift wrapped. Thank you so much Debra I will most definitely use you again. (read more)
★★★★★
“Fantastic service and great prices”
Written on: 21/12/2012
I left it late to order for Christmas but SSO pulled out all the stops to get my sports glasses before Christmas and succeeded. They also kept me informed during the whole process and were a pleasure to deal with. Very well done. My only negative comment is that the web site would be a lot better if it showed stock levels. (read more)
★★★★★
“Brilliant shop - great for rarer items!”
Written on: 10/12/2012
We went to Sports Shades Online as we were struggling to find a pair of Adidas Gazelle sunglasses (which we've since found out have been discontinued). My partner had had a pair for years and had thought them the perfect sunglasses for tennis. He was really downhearted when they broke and a Google search showed very few places still had any stock - but Sports Shades Online came up trumps. They offered a very helpful and friendly service and kept us updated re. the progress of the order. ... (read more)
★★★★★
“Armani sunglasses”
Written on: 08/12/2012 by chrisspeariett
I have now had 3 pairs of sunglasses from sportsshadesonline. They have been the best for price and the customer service has been second to none. As I had a pair of Armani sunglasses, the lens cracked and within a week I had them back with a brand new lens. (read more)
★★★★★
“Excellent service, prompt delivery value for...”
Written on: 30/11/2012
Excellent service, prompt delivery value for money. Would highly recommend. (read more)
★★★★★
“Customer service”
Written on: 28/11/2012
I was very impressed with the on-line personal service. Email communication was quick, friendly and efficient. I had a very particular spectacles case that I wanted and care was shown to ensure I received what I needed. There was also the option - not needed - to return items. This is so important when dealing with on-line spectacles. Beware sites that don't offer this. (read more)
★★★★★
“A company that delivers more than expected”
Written on: 15/11/2012
Excellent service form sportsshadesonline great correspondence and went the extra mile to help would recommend any time. I needed to return a faulty product and they went out of their way to ensure I was happy. (read more)
★★★★★
“Ray Ban Sunglasses Case ”
Written on: 14/11/2012
I was really impressed by the service I received when ordering a sunglasses case for my husband. I was contacted the day after I placed the order to ensure the correct size of case was despatched. The efficiency and friendliness of the staff member was excellent. (read more)
★★★★★
“What price on a fantastic reputation?”
Written on: 09/11/2012 by StuartFromSurrey
I've always thought only saddos, sycophants or sleazy-fraudsters wrote online reviews, but I was was amazed into getting my e-pen to screen at the fantastic Deborah Porter (union-loving, despite living in the cold shadow of rugby league somewhere in the darkest north) getting me a free repair on some expensive sunglasses that I didn't even buy through them. Friendly, helpful, quick to respond, and obviously with some serious clout with the manufacturers. Nothing in it for them except... (read more)
★★★★★
“Replacement Adidas Evil Eye parts”
Written on: 02/11/2012 by df27 (1 review written)
Wide range of stock and excellent customer service. Had some problems with the order (down to my mistake) but they still tried to sort the problems out. A lot of companies wouldn't have bothered. (read more)
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Showing 41 - 50 of 115 Reviews
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Sportsshades's Response to katie1988's Review
Written on: 18/03/2013
Hi katie 1988. Yes the version you purchased from us does not come with a hard case but more than happy to help out! Thanks for your Sports Shades Online order and review!