written by on 07/08/2019
Enquired online about replacement arm for adidas evil eye pro glasses. I had snapped the hinge. Two minutes later I received a phone call. The member of staff explained how to remove the old hinge. No need to buy a new arm and hinge which would have cost roughly £50. Just buy the hinge £10.99 and £1 postage. Absolutely over the moon delighted with the service. The new hinge will be here by Friday. Thankyou so much. Many a business would have sole me the arm regardless. Brilliant.
written by BushyTheSquirrel on 21/03/2019
Had managed to break what I thought was the arm of my Adidas sports glasses. So ordered up a replacement from SSO. The next day a lady from Customer Service rang me to query if I really needed the arm or just a new hinge, and talked me through how to check. Turned out it was just the hinge I needed, saving me time and money. Great service!
written by sharonmaxted on 06/03/2019
The silvering on my ancient but favourite Adidas Sport Prescription Sunglasses suddenly deteriorated. Customers services not only sorted out what alternative would fit but also moved heaven and high earth to get the order to me in time for my holiday. The lack of planning was entirely my fault but I'm so grateful to the company for keeping me informed about what and when my delivery would arrive. The lenses arrived well packaged and 24 hours before I was expecting them. I will definitely use this company again, so helpful.
written by JohnStanworth on 31/10/2018
I contacted this company on line whilst on holiday abroad. The bridge on my sunglasses had deteriorated in the sun and needed replacing. My reason for the contact was this particular bridge I could not source from elsewhere and it needed a degree of specialism in first identifying the type required. From my first email the responses, support and help were professionally dealt with. Yet it was the genuineness and friendliness of this company that is their point of difference. I don’t usually send reviews but in this case they are totally deserving of this praise and my time. I can’t recommend them highly enough.
written by on 14/08/2018
I eagerly opened my new sunglasses (which were bought at an outlet shopping venue), but to my dissapointment there was no sweat blocker attached to the glasses. Therefore googled a website which could provide me with the missing part. Much to my dissapointment they didn't have the one I required, I therefore emailed the company after hours, and to my suprise I had a response. Within 18 hours of my first email and futher communication ensuring I could have the exact part, I've ordered what I needed! Awsome customer care, one very happy customer. Diolch
written by elcarb on 15/05/2018
Great service from this company who took time to work out exactly what I wanted. Fast postage and personal email contact. Despite my tricky requirement for a nose-bridge for some now discontinued sports glasses, they were able to source what I needed and get it to me fast. Highly recommended.
written by Bobwmally on 17/11/2017
Despite using my very old delivery and contact details my order was fulfilled. Great work guys. Awesome customer service.
written by on 19/08/2017
Going on holiday tomorrow and realised the bridge on my sunglasses was broken. I contacted SSO who sourced and dispatched immediately with next day delivery. Piece arrived on time and fits perfectly. Communication was amazing. Would highly recommend.
written by ThankYouDeb on 28/02/2017
I needed a new front frame for my Adidas Terrex Pro glasses, snapped in a ski accident. These come with several accessories as well as prescription inserts, so to replace the lot would be well over £350. Unfortunately Adidas has discontinued the product line. Enter Sports Shades Online. They advertised the replacement part on their website, but, unsurprisingly, had none in stock. Not a problem. SSO contacted Adidas and arranged for them to make one for me as a non-returnable special order, correct even down to the colour match, and all for under 1/3rd the replacement cost. The whole process took less than 4 days and I was kept informed at each stage. Pity my broken ribs will take rather longer to repair themselves. Well done all at SSO (and Adidas support). Thank you for providing a first class customer experience.
written by DeanFurlong on 09/02/2017
Great service , called after ordering on line to better understand the problem , saved me money and resolved the issue by changing order from sunglasses arm to hinge Thank you . Wonderful service carried out in caring way Wish more companies acted like this
written by Nicky666 on 11/01/2017
I ordered a new 'temple' (term given for the 'arms' on sunglasses) for my old Adidas sunglasses and was delighted to receive a phone call to inform me that I only needed to order the hinge assembly and not the complete arm. Thus enabling me to make a substantial saving with the added bonus I got to re-use the arm that had accompanied me on two extended cycle adventures through N.Z and L.E.J.O.G's! Great service! Kind R's, NJ.
written by nvDuggan257 on 01/12/2016
You know that moment when you realise you have made a mistake making an order online? Well no problem with Sports Shade Online! My email of panic was answered straight away even though it was a Sunday evening. All sorted out and the right part dispatched first thing the next day. Can't better than that, many thanks!
written by MIchaelConnolly on 18/08/2016
This is the first time I have written a review. However I would just like to acknowledge what a superb customer experience that sportsshadeonline provided me with. My initial email query was answered promptly and followed up with a telephone call and detailed email updates throughout the process, which was extremely quick.My repaired sun glasses are as good as new. I would fully recommend them. Superb.
written by on 28/01/2016
Extremely helpful, prompt service! I needed ski lenses for Adidas sports glasses. It was easy and straightforward to choose from the options available, and the lenses arrived safely in time for my holiday! I liked the friendly and knowledgeable service, thanks so much!
written by Thalia111 on 10/09/2015
I ordered a very simple nose bridge for a pair of Adidas sunglasses and the team at Sports Shades online got in touch as they were concerned I had ordered the wrong thing - they were absolutely right and I was grateful for the degree of care they took in ensuring I had the correct item - above and beyond for such a modest purchase. Excellent communication and customer service!
written by sijak on 20/08/2015
due to an unfortunate accident my cricket glasses with a prescription insert were beyond repair. after an initial enquiry via the website for a replacement shield the person I dealt with gave me a call. She sourced a replacement shield from adidas even though they were no longer a current product. i later discovered the prescription inserts were also damaged and she once again sourced a rimmed insert from adidas even though they were not a current product. prescription inserts are spot on.... and all just in time for our summer vacation. the service provided was superb. i highly recommend sports shades online.
written by JoelRowe93 on 05/08/2015
First class service all the way. Staff kept me informed and responded to emails very quickly. Would definitely recommend.
written by smout on 07/07/2015
I don't always rate reviews because for every good one, there's usually a bad one as you can't please everyone all of the time; however, i just had to write this because the service i received from I & D (not allowed to use full names) was truly 1st class. An old pair of Adidas sunnies & new nose bridge is where it started. Unfortunately, the nose bridge didn't fit & the correct one wasn't readily available. That didn't stop the ladies. They chased it up with Adidas HQ in Austria, got another one sent, that didn't fit either. Again, that didn't deter these fine ladies. They chased it & the end result was a complete new frame & lenses at no extra charge from Adidas. So glad to get an almost new pair of sunnies, I thought I'd get some darker lenses. Again, it wasn't straightforward as they don't make the lenses anymore but the ladies chased it & we finally got a pair. I & D truly went the extra miles for me & always made sure I knew what was happening. They're a credit to this company & I have no problems recommending SSO. Thank you ladies.
written by iuJohnston246 on 30/04/2015
You actually felt as though you were dealing with a human could not fault their response and follow-up service. I had initially a general email enquiry submission and thought would hear no more but with a few hours had a response. Contacted the supplier and continually kept me updated on the progress. Product arrived the following day after the order being place. I will use them again when required and will recommend them
written by Godders45 on 23/04/2015
I have just ordered replacement lenses for Ray Bans. The adviser was so very helpful ensuring I had ordered the correct ones. Such a quick response to all my questions. I havnt even received them yet but feel that I wont be disappointed! Highly recommend!
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