written by RaulCrawford on 30/01/2015
ORDERED A NIKE COAT AGE 13YRS £32.99 PAID EXTRA FOR QUICK DELIVERY IT ARRIVED FOUR DAYS LATER, UPON OPENING I FIND A VERY LARGE CLEAR PLASTIC BAG WITH A BARCODE AND LABEL CLEARLY STATING 'NIKE JACKET BLACK/GREY XLB' ONLY INSIDE THIS HUGE CLEAR BAG WERE SOME BRIGHT PINK JOGGING BOTTOMS TO FIT A 2-3 YR OLD! AFTER WAITING TEN MINUTES IN A QUEUE WAS ASKED IF THE BOTTOMS WERE A SPORTS DIRECT ITEM??!! AFTER A HEATED EXCHANGE (CUSTOMER SERVICE DISGRACEFUL) I WAS EMAILED A FREEPOST ADDRESS TO SEND THE ITEM BACK , I WILL NOT BE REFUNDED TILL THEY RECEIVE THE ITEM BACK IE THE WRONG ITEM AND THEY COULD NOT PUT A TIME LIMIT ON IT. SO NO COAT FOR MY SON AND GOD KNOWS WHEN I WILL BE REFUNDED. SPORTS DIRECT IS AN ABSOLUTE JOKE.
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