Faulty Product & Suppressed Reviews

Click here if this is your business
★★☆☆☆
1.7 / 5
18.3% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Number3's review of Sports Direct www.sportssdirect.com

★★☆☆☆

“Faulty Product & Suppressed Reviews”

Written on: 21/11/2013 by Number3 (1 review written)

Whilst ordering some football boots, I ordered a skill ball at the same time, since I was paying postage anyway. I thought at £2.50, you couldn't go wrong, but on inflation it's so out of shape it's not even usable. Given to get a refund or replacement you have to return the product by registered post and then trust their judgement of it, I decided it wasn't worth the hassle.

I did however, write what I considered to be a balanced review of the ball on the review section of their website. I'm confident the one I received wasn't typical of all the balls, but I thought the warning would give people a chance to understand the possibility of receiving a faulty ball. However, given I'd reviewed the product as 1.5 stars out of 5, they rejected the review and didn't publish it.

If I could just have taken the ball into a store and exchanged it for one that wasn't faulty, or even a different one and paid the difference that would have made the experience satisfactory.

  • Football boots and football

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review