Awful

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★★☆☆☆
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Sports Direct www.sportssdirect.com

★☆☆☆☆

“Awful”

Written on: 26/04/2013

Ordered walking boots for next day delivery. Cancelled the order the same day having seen other reviews. No option to contact by 'phone or Email - just unusable "contact us" on website with no useful options to say what the problem is.

Order not cancelled as requested - no attempt to deliver on the due date - Easter then got in the way and first attempt to deliver was after that.

Despite further letter to say do not deliver, goods delivered - in damaged packaging - 2 weeks later. I then posted goods back. Then got refund but without either initial postage costs or return costs - which is illegal under Distance Selling Regs. Still fighting to get these costs back.

Avoid this company at all costs.

  • walking boots

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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