Written on: 10/01/2013 by HarrisonJames
I ordered a football kit for my son's birthday and paid for next day delivery. After 3 days my order had not arrived - I tried to track delivery with their courier company but could not. Then tried to contact Sports Direct but (hard to find) phone number was a 0870 10p/minute rate and each time I connected was told I was a minimum of 20th in the queue! - emailed several times but no reply. Eventually my order arrived after 8 days which was too late - tried to arrange a return but their pathetic 7 day returns policy meant I could not claim a refund! Emailed constantly but no reply.
Fortunately I had paid through Paypal so was able, after some inconvenience, claim a refund after (I had paid for) return of goods. What a joke.
As rated by real users
"Service at Winchester store ha..." Read More
"Poor service, poor communication" Read More
"Smooth purchase" Read More
"Marked as shipped but NOT shipped" Read More
"SATISFIED WITH MY PURCHASE " Read More