Poor Customer Service

“Poor Customer Service ”

Written on: 18/08/2012

I recently bought a Dunlop squash racquet from Sports Direct at Ludgate Hill in London. Afer using it twice, the strings broke and I took it back to get a replacement. I'd hardly used the racquet and so it seemed a reasonable request - I was even prepared to pay more for a better racquet, but they weren't interested. I pointed out to them that under the Sale of Goods Act they are obliged to sell goods which are fit for the purpose for which they are sold - but they didn't seem to care!

I shall never buy anything there again and I'd advise anyone else to do the same - go to somewhere like John Lewis where they know how to look after customers and treat you fairly.