Online Nightmare with wrong goods delivered

Sports Direct - sportsdirect.com
★★☆☆☆
1.6
16.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

397McKee's review of Sports Direct - sportsdirect.com

“Online Nightmare with wrong goods delivered”

★☆☆☆☆

written by 397McKee on 20/09/2017

I purchased a pair of size 10 trainers online and when the box arrived, the outer said 10 and the trainers inside were an 11. Genuine mistake.

I sent an email highlighting the error 4 days ago and so far not response. So i called into the local store to see if I could exchange, i was told that since i purchased them online and the outer does not match the size inside there could do nothing. Advice to purchase another pair and send them back for a refund.

So far I have the cost of a pair of trainers, postage and the return postage cost. Turns out to be a very expensive pair of trainers that i do not need.

I popped into JD Sports on the way home from the store and what a totally different experience, will go to JD Sports next time for any sports goods.

Sports Direct should take customer training from JD Sports.

  • Trainers

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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