Written on: 16/09/2013
What a short-sighted company.
I have always been happy with what I've bought from them, great pricing and selection, plus cheap postage costs. I would have continued shopping forever.
But as with other people, I received an order with an unwanted magazine automatically added by them. It's not the £1 charge, it's the sneakiness that irritates me, I will happily go to war with them over this unwanted £1 charge, involving my credit card company and the better business bureau, to make them refund me.
In summary, it is rather an idiotic way to lose a good, repeat customer.
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Written by rmf1966