Written on: 26/04/2013
Ordered walking boots for next day delivery. Cancelled the order the same day having seen other reviews. No option to contact by 'phone or Email - just unusable "contact us" on website with no useful options to say what the problem is.
Order not cancelled as requested - no attempt to deliver on the due date - Easter then got in the way and first attempt to deliver was after that.
Despite further letter to say do not deliver, goods delivered - in damaged packaging - 2 weeks later. I then posted goods back. Then got refund but without either initial postage costs or return costs - which is illegal under Distance Selling Regs. Still fighting to get these costs back.
Avoid this company at all costs.
As rated by our community of reviewers
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Written by Simonjh