written by JettPorter186 on 20/09/2017
I ORDERED A SWIMMING POOL FOR MY NEPHEWS AS A PRESENT BACK IN JUNE,
AND THE SWIMMING POOL WAS BIG FOR THEIR GARDEN SO I DECIDED TO RETURN IT BACK TO THEM BECAUSE IT WASNT APPROPRAITE FOR MY NEPHEWS. SO THEREFORE I DECIDED TO SEND ALL THE ITEMS BACK AS THEY WERE IN THEIR PRISTINE CONDITION AND IT HAD ONLY BEEN OPENED TO LOOK AT TO SEE IF IT WAS THE CORRECT SIZE BUT IN THE END IT WAS REALLY BIG. I KEPT ON CALLING THE COMPANY ON DAILY BASIS AFTER THEY HAVE RECEIEVED AND SIGNED FOR THE GOODS SENT BACK TO THEM AND IT HAD TRACKING NUMBERS TO PROVE THAT THEY HAVE RECIEVED THE GOODS. HOWEVER EVERYDAY I WAS GETTING TOLD THAT THE WAREHOUSE HAS TO INSPECT THE GOODS BECAUSE THEY WERE OPENED BUT FUNNY ENOUGH THAT THEY WERE NOT USED AT ALL. SO I WAS RINGING THEM EVERYDAY AND THEY KEPT ON GIVING ME THE SAME REASON AND WAS TOLD THAT WE WILL BE IN TOUCH. FEW WEEKS WENT BY AND I NEVER HEARD ANYTHING BACK FROM THEM, SO THEREFORE THEY DECIDED TO TAKE OFF £10.00 OFF MY REFUND I WAS DUE AND DECIDED TO TELL ME THAT THIS WILL BE TAKEN OFF DUE TO US OPENING THE PRODUCTS. FURTHERMORE I WILL NEVER BE BUYING FROM THEM EVER AGAIN AND WILL NOT RECOMMENED THEM TO ANY OF MY FAMILY OR FRIENDS. ALSO I BOUGHT A CHEMICAL KIT WHICH WAS NEEDED TO USE THE SWIMMING POOL, THEY DECIDED NOT TO GIVE ME MY MONEY BACK ON THAT WHICH WAS WORTH £24.99. A VERY BAD EXPERIENCE THROUGH THIS COMPANY AND WILL DEFINEITLY GIVE IT A 0 STAR RATING DUE TO MISS SELLING THEIR PRODUCTS AND RIPPING PEOPLE OFF.
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