exceptionally poor customer service

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★★☆☆☆
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Splash and Relax www.splashandrelax.co.uk

★☆☆☆☆

“exceptionally poor customer service”

Written on: 04/08/2014

Didn't supply goods, didn't reply to email chasing up where it was. When I phoned to ask where pool was, they made me go to post office delivery office on a wasted journey to see if it was there (which it wasn't). Completely unapologetic. Offered a different product but couldn't actually tell me whether or not it was equivalent. Never will order from them again.

  • paddling pool

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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