Written on: 17/07/2013
I placed an order Saturday...no communication since apart from an invoice conformation. They took the money very quickly from my account, oh yes they did. Tried to call all day Tuesday, engaged all day like the phone was off the hook. Managed to speak with someone today and was an absolute JOKE. They couldn't give me an accurate update on my order...said may have arrived at warehouse or may not, may be with courier or not, may be with you this week...maybe early next week... or not. They blame high order levels, and clearly can not cope with it. Maybe stop taking orders until you have sorted your selves out 'Splash and Relax'. The icing on the cake was the utter rudeness over the phone, had they been polite and acted like they cared I would have been much more understanding. Cancelling order tomorrow...this weekend we will certainly not be splashing in one of their pools and dealing with this company was definitely not Relaxing!!!!!
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