Wrong sizes on protection pads. Not helpful by phone.

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wiktor2000's review of Skates - www.skates.co.uk

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“Wrong sizes on protection pads. Not helpful by phone.”

Written on: 19/07/2013 by wiktor2000 (1 review written)

I bought a helmet and and protection pads for my 10.5 year old so. The package arrived quickly. The helmet was perfect. The size guide on protection pads said size Large. The pads turned out too large. When I asked the sales advisor on the chat what size I should have bought, he sent me to the size guide (the one I'd used). No help on sizes over the chat. Next he admitted the sizes were 'awkward'. No exchange or return offered. Just offered me buying another 'one size fit all' pair. He took my phone no. to call me later on right size. As I would have guessed nobody called me. Poor experience I regret I did not buy pads along with the skateboard from Kate's Skates. The pads I fixed myself sewing in some extra velcro strap.

  • SFR Kids Black Protection £13.95

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