Written on: 18/02/2013
I would just like to say that our shopping experience with Skates really restored my faith in customer service.
Unfortunately, the product we purchased was unsuitable as a Christmas present for our "skatemad" daughter, simply to big in size, but [name removed] made it so simple to return the product.
[name removed]replied instantly to all emails and provided more than adequate information on how to successfully and easily return the skates. Not only that, the emails were friendly and direct. Very refreshing approach amidst our mumbo jumbo online retail environment.
A huge big THANK YOU
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