Written on: 20/06/2013
Found this site online and it seemed like they had great brands at good prices so I purchased some trainers from them.
After the next few days I received notifications/ confirmations saying it was being processed which I thought was great. So near the expected delivery day I receive a message saying the payment had been declined and that they can't fulfill the order - a little frustrating as I know I even had Visa Verify so can't understand how there would be a problem.
The next day a checked my online banking and saw the money has come out from www.skatehut.co.uk, so I sent a message saying could you NOW send the goods as you have taken the money out "that you said was declined".
They said sorry those trainers are no longer available would I like to exchange or get a refund - I asked for a refund.
I then get an email saying unfortunately that's not possible as on the "System" it said declined even though I confirmed the money had been taken.
It has now turned into a 2 week process of trying to prove money has been taken & getting a refund rather than buying a product a receiving it. So basically failed to get the products I ordered through a online booking system that's unreliable & a customer service team that seem reluctant to help.
I recommend staying clear of this type of company and go buy from a big player like Amazon who have more policies in place to protect the customer from this sort of situation.
Hope this helps
As rated by real users
"Ladies callaway diablo hybrid " Read More
"Fab Site, Great Present!" Read More
"Would recommend to a friend" Read More
"Amazing service " Read More
"THE BEST ONLINE SHOPPING RETAILER" Read More