To good to be true

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Guest's review of Singletrack Bikes www.singletrackbikes.co.uk

★☆☆☆☆

“To good to be true”

Written on: 16/05/2013

Checked online stock and placed an order for a pair of Continental UST tyres at a good price. Thought things were to good to be true when 24 hours later an automated email informed me of no stock. Reminds me of the 1990s when this practice was common place.

  • Goods purchased & cost

Davygravy79's Comment

Written on: 16/05/2013

Hi there, thanks for your review. Please note we take all feedback seriously.

I would like to say in our defense these occurences are very rare. It is a lot of work to maintain accurate stock levels due to not only selling on the website, but in the shop, on ebay and amazon, etc so keeping track between all of those locations is more complex than you might think.

Also there are returns to consider being booked back in properly to the correct place and other factors which create errors. There are something like 15,000 product codes on the system and while we are proud of how well we manage, we are of course open to human error which will occasionally happen.

We are very sorry though that we let you down. I can assure you it is not common place here.

Best Regards
Dave

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