Great customer service

★★★★☆
4.4 / 5
87% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Whitty272's review of Singletrack Bikes www.singletrackbikes.co.uk

★★★★★

“Great customer service”

Written on: 11/01/2013 by Whitty272 (1 review written)

I originally looked at buying from singletrack bikes because they had my item in stock. I called them to make sure this was correct and find out how long their delivery time would be as I was under tight time constraints. The staff were friendly, helpful, reassuring and answered the phone quickly, not sending me to an answer phone or leaving it to ring endlessly.
After placing the order I received a clear email with my order details and how to track the progress. I had to call back a day or two later and again the staff were very helpful on the phone and promised to send my item out to me in time.
It arrived as I was promised, securely wrapped and not a scratch to the product packaging.

A very reliable company. I will certainly be shopping with them again

Report this review