Written on: 25/12/2013
I placed an order which was displayed IN STOCK, to be delivered in 2-3 business days. However, after processing this order and giving payment and delivery details it said that the item was currently OUT OF STOCK. I therefore cancelled the order. However, 1 MONTH LATER I was charged and received this order without my permission. This was a new transaction that happened without my authorisation and against their own terms and conditions. It is unfair commercial practice and prohibited by law under The Consumer Protection from Unfair Trading Regulations (2008).
Customer support do not care that they are breaking the law and do not take responsibility for their illegal transactions. They could not even confirm that the item could be returned and fully refunded including delivery charges.
As rated by our community of reviewers
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Written by HeatherDee