Written on: 12/10/2012 by furstratedCustomer (1 review written)
I'm experiencing the same problem as another reviewer. I sent the incorrectly sized shoes back via UPS and indicated that I wanted a refund. I asked them to notify me when complete. NOTHING.
I looked for a customer service phone number - NON-EXISTENT.
I sent an email. A week later I got a note back that they were 'chasing' the order.
Three weeks into this and no refund, no notification, nothing.
How difficult is it for a company who gets great reviews from others to complete a refund and keep a customer?
They lost me! I'll never purchase from them again.
As rated by real users
" Yes " Read More
" Great service, quick replies and fantastic bike " Read More
" Excellent customer service from an enthusiastic sales team. " Read More
" 100 percent happy will use again " Read More
" Quick delivery, product as indicated " Read More