Written on: 22/05/2013
Parkers' website is a terrible sales funnel, and I can only imagine it loses them untold numbers of sales.
I attempted to make a purchase on their site, and was told to register as a customer: so far, so normal.
However, once I had signed up, the site told me I was trying to access a page that did not exist. At this point it would not have been unusual for me to give up and shop elsewhere. Feeling unusually determined, I reloaded the site, found the item I wanted and tried to log-in to buy it. The site then told me that my username and/or password was not recognised. This could not have been the case as I has only just created them.
Thankfully for them and me, I was feeling particularly stubborn on the day I chose to buy something from them.
I phoned the number on their site, and a very helpful woman allowed me to make the purchase I wanted.
Another slight blip occurred when I was not sent a confirmation of purchase email, as requested.
Despite this, I did receive an email to say my item had been posted, and it arrived two days earlier than expected.
All in all: they need to sort their website out for their own sake, but customer service over the phone was great and the delivery was nice and quick.
As rated by real users
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