SECOND HAND BOOTS ARRIVED

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4.9 / 5
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Guest's review of Outside - www.outside.co.uk

★☆☆☆☆

“SECOND HAND BOOTS ARRIVED”

Written on: 29/07/2013

I PURCHASED A PAIR OF BRASHER HILLMASTER GTX BOOTS, I PAYED £4.95 FOR NEXT DAY DELIVERY TOO. THEY TURNED UP A DAY LATE, WHEN I OPENED THE BOX I COULD SEE THAT THEY'D BEEN WORN. I CALLED CUSTOMER SERVICE WHO TOLD ME TO RETURN THE BOOTS AND THEY WOULD PAY THE RETURN POSTAGE, WHEN THEY GOT THEM BACK THEY REFUSED TO PAY MY POSTAGE. I HATE THIS COMPANY, AS FAR AS I'M CONCERNED THEY ARE OUT AND OUT IDIOTS, I WOULD NEVER EVER DEAL WITH THEM AGAIN OR RECOMMEND THEM TO A FRIEND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Outside's Comment

Written on: 02/08/2013

Hi there

Thanks for your review and I’m sorry that you feel our service was unsatisfactory. As discussed during our phone conversation, as soon as we were made aware by our couriers that they had mis-sorted the parcel and it was going to be delayed, we refunded the Next Day delivery charge and informed you of the delay. As we explained when you called us after the boots had been delivered, we would only be able to refund your return postage if the boots were faulty or used. When the returned boots arrived we inspected them and concluded that they were neither used nor second-hand, but just had a small amount of dust on the soles from being tried on by another customer in our shop. I’m sorry that on this occasion we were therefore unable to refund your return postage costs as the boots were not faulty.

Regards

Phil Parker
Outside.co.uk Customer Services

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