Written on: 28/06/2013 by johnh99 (1 review written)
Bought a Berghaus Freeflow 30+6 litre rucksack for my wife for a trip to the Lakes at the end of May. The price was the lowest I could find anywhere and it arrived in perfect condition and on time.
The rucksack was too big for my wife, but due to my daughter being rushed to hospital and being there since, I forgot to return the rucksack until after the twenty eight days returns period had expired.
I called the company and asked if it could still be returned despite expiration of the twenty eight days. Without even explaining the reason for the delay, they were very happy for me to return the goods and have since provided me with a full and prompt refund.
Excellent service - will definitely use them again and recommend them to others!