written by grantross1984 on 25/11/2011
After searching the web for a good price on the Arcteryx Atom SV Hoody, I found that Outside were 10% cheaper than every other competitor. Unfortunately, they didn't have my size in the colour I wanted. I emailed the website and Phil got back to me advising that they were expecting a delivery in a few weeks and would inform me when they were in stock.
I received an email a few weeks later telling me my jacket was in stock and they had sat one aside for me. It took me a week and a half to place the order and I was extremely pleased to hear that they still had my jacket lying in wait. I placed my order at around midday on Thursday, selected "free delivery" and was prepared for the wait. I got an email back from Phil to say the order was received and they would dispatch that day. You could imagine the elation when I had it at my office by 9.30 the following day!
All in all, I was a little apprehensive using a site I had never heard of before but I am glad I did. Excellent prices and outstanding customer service. Rest assured, you have gained yourself a loyal customer!
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