Susan saves the day!

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★★★★★
4.7 / 5
97% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of OutdoorGB www.outdoorgb.com

★★★★★

“Susan saves the day!”

Written on: 07/12/2013

Buying some water-proof socks for my partner, I ordered some sock liners (not waterproof!) which were listed along with the water-proof socks :( Yes, so its my fault really - but I only noticed this once the payment had gone through. I emailed OutdoorGB, several times on their sales channel and got no reply within about 30 minutes, so I phoned. The person I spoke to (the hero of this tale) managed to stop the delivery - by going to the dispatch dept and retrieving the socks from the courier. She mailed me back to this effect and refunded the cost. I've now got the item I should have bought, through them. Well done, when the customer is a blockhead, and the courier is hot to trot - you made that sale!

  • Water proof socks, not liners (£14, not £7)

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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