written by on 03/05/2012
With one exception, they had the products I wanted in stock. The day after I placed the order, they conducted me about the product they were missing and arranged a suitable alternative. Email contact was quick and courteous. There were plenty of automated e-mail alerts to keep me updated on the order's progress. The products arrived well packaged, on the day they said they would arrive.
Generally, I'm very happy with the buying experience; I will use the seller again and recommend them to a friend.
My only criticism is that there are other outdoor equipment vendors out there who deliver products more quickly. There were 7 days between the order being placed and the goods arriving. I have placed an order with competitors the day before and received the goods the next day. However, this is really only a minor criticism; I'm always prepared to wait for the right equipment at the right price.
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