Outdoor Leisure Direct Reviews - www.outdoorleisuredirect.co.uk

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★★★☆☆
3 / 5
From 6 reviews
50% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Outdoor Leisure Direct - www.outdoorleisuredirect.co.uk

Outdoor Leisure Direct - www.outdoorleisuredirect.co.uk

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Latest Reviews

★☆☆☆☆

“Faulty air bed”

Written on: 30/07/2013 by NOGGA (1 review written)

I bought a queen size air bed, to replace a 4 year old one of the same make, first trip out inflated the bed with a foot pump to it's correct instruction method and as it went into shape it was clearly distorted and faulty. Contacted these JOCKERS who sent me a reply saying I had over inflated the airbed, HOW WOULD THEY KNOW THIS it is still at my home. NO OFFER OF A REPLACEMENT JUST AN OUTRIGHT REFUSAL TO ACCEPT IT IS FAULTY. KEEP WELL AWAY, speedy delivery yes and decent price BUT NO… Read Full Review

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★☆☆☆☆

“NO REFUNDS FOR FAULTY GOODS!!”

Written on: 23/07/2013

I bought an airbed from Outdoor Leisure Direct which kept deflating. I returned it, at a cost of £5.99 and asked for a refund. The company had the airbed tested and it was found to be 'operating below its normal parameters'. Faulty then! However, I was only offered a replacement. I wanted a refund. I would have got one if I had purchased a faulty product from,say, Argos or ASDA. This company wouldn't budge so I opened a case through ebay who found in my favour and I received a full refund. I… Read Full Review

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★★★★★

“Happieeeee!”

Written on: 09/11/2012 by keane062 (1 review written)

I bought a sledge from this website on Monday and it arrived on tuesday. getting ready for the snow!!! The sledge was good value at £6 and is strong. Shipping was very VERY quick. I recommend outdoor leisure direct :)… Read Full Review

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★★★★★

“great service!”

Written on: 13/10/2012 by shouse (1 review written)

purchased two wetsuits for the children. arrived very quickly! one fitted perfectly one was too small. returned the suit for an exchange very easy to do very helpful on the phone thank you!… Read Full Review

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★☆☆☆☆

“Buyer beware! My goods not fit for purpose and dirty ”

Written on: 27/08/2012

I bought a (admittedly) very cheap bodyboard bag off the Outdoor leisure direct website described as for Bodyboards up to 41" but when it arrived it didn't fit my 40" board. It also had a dirty oily mark on the front. When I compained they asked for photo and although there was clearly a mark in the photo they refused to send a free returns label and made me pay to return the item. That was 12 days ago and I haven't heard from them or had a penny so I had to open a PayPal dispute. They have… Read Full Review

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Mariaellen28's Comment

Written on: 13/02/2013

They are disgraceful.... YOU ARE IN YOUR RIGHTS TO GET A REFUND FOR THIS...
I want to take this matter further as they dont deserve to be in business for the way they responded to us... MY ITEM WAS BROKEN AND IT WAS SUPPOSED TO BE NEW - I still have it here but I won my case with ebay and they are covering my return cost... it takes a bit of research but BY LAW you are in your rights to have a FULL refund with NO return costs. I may contact you soon, can we private message - maybe we can both work together to ensure that this company cannot continue to treat customers so badly. I am looking into things now, but others need to speak out too!

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★★★★★

“Fantastic Customer Service”

Written on: 14/06/2012 by coralboy (1 review written)

I used this company for the first time this week (June 2012)purchasing through their shop on Amazon Market Place. The product that I purchased was advertised at the cheapest price I could find on the Internet. I e mailed them with a query about the product before purchasing and they e mailed me back within about 10 minutes with the required answer. Happy with the product I then made my purchase. After I had made my purchase I received an e mail to say that my purchase would arrive the next… Read Full Review

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