written by on 27/08/2012
I bought a (admittedly) very cheap bodyboard bag off the Outdoor leisure direct website described as for Bodyboards up to 41" but when it arrived it didn't fit my 40" board. It also had a dirty oily mark on the front.
When I compained they asked for photo and although there was clearly a mark in the photo they refused to send a free returns label and made me pay to return the item.
That was 12 days ago and I haven't heard from them or had a penny so I had to open a PayPal dispute. They have now said the parcel has not turned up! I would advise againtst doing business with Outdoor Leisure Direct.
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Mariaellen28's Comment
Written on: 13/02/2013
They are disgraceful.... YOU ARE IN YOUR RIGHTS TO GET A REFUND FOR THIS...
I want to take this matter further as they dont deserve to be in business for the way they responded to us... MY ITEM WAS BROKEN AND IT WAS SUPPOSED TO BE NEW - I still have it here but I won my case with ebay and they are covering my return cost... it takes a bit of research but BY LAW you are in your rights to have a FULL refund with NO return costs. I may contact you soon, can we private message - maybe we can both work together to ensure that this company cannot continue to treat customers so badly. I am looking into things now, but others need to speak out too!