MyTriathlon Reviews - www.mytriathlon.co.uk

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★★★★☆
3.5 / 5
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Latest Reviews

★☆☆☆☆

“Avoid this shop!”

Written on: 20/04/2014 by evelinas (1 review written)

I placed my order at MyTriathlon shop on February 14 2014. It was Newton MV3 running shoes. There was a message on the website telling that the running shoes would be available since Feb 17. Today is April 20. No running shoes received. I called and emailed the shop several times telling that I need the running shoes for the race and that I don't have other shoes to use during the race. As they said they'd deliver soon, I believed and didn't complain at PayPal during the 45 days when the… Read Full Review

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★★★★★

“1st Class service”

Written on: 09/04/2014 by 12Galloway (1 review written)

First class service and product.. I will use again and would recommend to anyone looking for Tri kit… Read Full Review

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★★★★★

“Best triathlon shop out there!”

Written on: 08/04/2014 by DeJesus (1 review written)

I have recently ordered my first tri suit with them and received the best service I ever had from an online shop. Very efficient polite and helpful staff! The delivery was fast which it was a bonus! I couldn't recommended it enough! Well pleased ;)… Read Full Review

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★★★★★

“fits like a glove”

Written on: 24/03/2014 by KaydenceGibbs (1 review written)

I have bought a 2xu z1 wetsuit following the size guide from 2xu. My tri advised me that I needed a larger size as they size up small. Great advice easy online service and delivery. Wetsuit fits like a glove and would definitely use company again… Read Full Review

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★★★★★

“prompt delivery and great customer service”

Written on: 17/02/2014 by fleetfooted (1 review written)

Thanks for such prompt shipping and information on shipping status - so impressed!Also advising on the different fits of the different wetsuits brands, ensured that I got the right size. The wetsuit was an Ex-Hire suit and the condition is brilliant - you would never think it had been used. Finally the free tube of GU brew tabs made my day! Thanks and I will be sure to shop with you again… Read Full Review

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★★★★☆

“Solid customer service”

Written on: 08/10/2013 by Nedular (1 review written)

I came to MyTriathlon as they were the only store stocking a specific tri suit i wanted. They also had it on at a great discount. I needed the item quick, and they were very quick to reply to my query to confirm the delivery date, answering emails late into the evening. I ordered 2 sizes and returned the one that didnt fit for full refund, no questions asked. They took a while to confirm my refund request, hence 4 stars rather than 5. But it was easy to get hold of them on the phone and get… Read Full Review

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★☆☆☆☆

“Once again overseas order is never delivered ”

Written on: 28/05/2013 by Karstenharald (1 review written)

I have the same review to give to this Company! I can only warn against ordering from this site. It appears from reading other reviews that they target people ordering overseas and do not send the order thinking there is nothing that can be done as the customer is overseas. There is to like about mytriathlon at all!… Read Full Review

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Mytriathlon's Response to Karstenharald's Review

Written on: 01/02/2014

Hi Karsenharald
we have only just been made aware of your comment on this website. We cannot find an order with this name.
Please advise your order number so we can ensure that you have been refunded.
We are aware that some competitors are planting negative comments.
Regards
MyTriathlon

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★☆☆☆☆

“Never delivered order and did not refund money.”

Written on: 21/05/2013 by Lubnani (1 review written)

I can only warn against ordering from this site. It appears from reading other reviews that they target people ordering overseas and do not send the order thinking there is nothing that can be done as the customer is overseas. I ordered a trisuit in February and it never arrived. They never gave me a tracking number, and after a while stopped replying to my emails. They might send your order if in the UK but if you are outside they will simply rip you off. … Read Full Review

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Mytriathlon's Response to Lubnani's Review

Written on: 01/02/2014

Hi Lubnani
We have only just been made aware of your comment on this website. We cannot find an order with this name.
Please advise your order number so we can ensure that you have been refunded.
We are aware that some competitors are planting negative comments.
Regards
MyTriathlon

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Lubnani's reply to Mytriathlon's Comment

Written on: 03/02/2014

Hi, my order ID is #6187. I sent you a message several times through your contact form but I never received a response. This order was from February 2013.

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Lubnani's Response to Lubnani's Review

Written on: 26/02/2014

Mytriathlon has kindly refunded the amount for the item that got lost in the mail. Unfortunately I can't delete or update this comment and I would give them a 5 star rating for resolving this matter and refunding as it was out of their control that it got lost in the mail.

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★★★★☆

“Good sevice when I needed it”

Written on: 14/05/2013 by PendaBede (1 review written)

A last minute order before the Rat Race Dirty Weekend, needed in a hurry and delivered in time. Thanks,Pen… Read Full Review

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★★★★★

“Excellent service, high quality product”

Written on: 06/05/2013 by adekastos (1 review written)

The thin arm sleeves give freedom for rotation, excellent buoyancy. Great advise from them about the wetsuit's size. Tdhe product arrived in a week, in perfect packaging and condition. Good job guys… Read Full Review

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★★★★★

“2XU Z1 Active Wetsuit”

Written on: 04/05/2013

Quick respond. Professional reply on item issue. Verry good service… Read Full Review

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★★★★★

“2XU Wetsuit”

Written on: 02/05/2013 by wxmddf (1 review written)

Item delivered very quickly and absolutely perfect. Customer service excellent- i was advised on sizing by them and they amended size to suit after i sent them my height,weight,build. Just how purchasing on www should be! Would and will deal with them again… Read Full Review

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★★★★★

“Wetsuit hire”

Written on: 01/05/2013 by Gra.C (1 review written)

Having just decided to come out of retirement an start Tri-ing again thought would hire a wetsuit this season just in case all goes wrong. Can't fault advice an help I got from the my triathlon / wetsuit hire guys. Got advice an ordered a suit an was offered different options first to arrive a bit small so change of suit an new 2xu v3 is mine for season before I even sent the smaller v2 back, but remember u pay to send returns, other than that well happy an looking forward to get swimming… Read Full Review

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★★★★★

“Outstanding service - recommended”

Written on: 18/04/2013 by JamesTTT (1 review written)

I don't tend to write reviews, but for these guys I'll make an exception. A couple of days before an early-season training trip, I realised my old wetsuit didn't fit any more. I needed a good wetsuit, and fast - although I'm not an expert in neoprene, so I liked the idea of trying it out first. I ordered a 2XU, then changed my mind and called them up. Everyone I spoke to was helpful, and the guy from MyWetsuithire gave me advice on sizing that turned out to be spot on. My Zone3 wetsuit turned… Read Full Review

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★★★★☆

“jb newcastle”

Written on: 06/04/2013 by johnbelfield (1 review written)

I'm a 65 year old doing an open water swim for the first time to raise £4000-0 for our local special needs school, I've never done an open water swim before, so, I'm the ultimate novice!, just to add to it I've a knee and hip replacement. I first thought of renting a wetsuit for my swim, but having viewed "my triathlon" website , I chose to purchase a used swim wetsuit from this website, I can't say anything negative at all, the advice and guidance given to me, plus a superb delivery service… Read Full Review

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★☆☆☆☆

“Nothing delivered!”

Written on: 26/03/2013

Order placed, and payment paid 2 months ago. Still have not received my products. Send emails but no response. this is a website out to cheat innocent people. Do not ever place order through this website , they never deliver the goods!!… Read Full Review

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Mytriathlon's Comment

Written on: 01/02/2014

Hi No name
we have only just been made aware of your comment on this website. We cannot find an order with this name.
Please advise your order number so we can ensure that you have been refunded.
We are aware that some competitors are planting negative comments.
Regards
MyTriathlon

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★★★★☆

“Fine service actually!”

Written on: 14/03/2013

Earlier in the week I was surprised to find the MyTriathlon site which I hadn't come across before. It had the tri-suit I wanted (the Zone3 Aquaflo Ladies in size small) at a really good price (which surprised me because no-one else has it in stock at the moment) so I ordered it without even looking at the reviews. I ordered it on Sunday night. On Tuesday I got an email from MyTriathlon, addressed to someone called Nick, saying that the suit was out of stock. Since my name's not Nick I… Read Full Review

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Jansen2's Comment

Written on: 18/03/2013

It's not only the delivery of mytriahlon, but also the lack of communication when you wait for weeks for the stuff you have ordered, they simply don't give any response to any emails and phone conversations you made.

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Amorsara's Comment

Written on: 18/03/2013

But they DID reply to me, that was what I was surprised about! When I got the email addressed to Nick I emailed right back and someone responded right away and said it was an error and that my trisuit was in the post. Which it turned out that it was, since I got it the next day ...

I'm not saying my experience is typical, just that they can do good service sometimes because the service I received was fine - cheap, item came within four days and the customer service rep responded to my email within minutes (albeit because of an error first). I can't ask for more really, though I do seem to have gotten lucky!

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★☆☆☆☆

“Ordered wetsuite never delivered”

Written on: 24/02/2013 by spiderglobe (1 review written)

I've ordered a used 2xu wetsuit payed by creditcard but the goods are never delivered. Send several emails about the delivery but never received any answer / response. I would advise you not to purchase at this shop, although it could be the royal mail that the goods are not delivered but once ordered and payed the shop does not response on any email. On the phone they promise to send an update but after 3 weeks waiting I think I can forget any response. GENERAL: - product not delivered… Read Full Review

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Mytriathlon1's Response to spiderglobe's Review

Written on: 26/02/2014

Hi
we have only just been made aware of your comment on this website. We cannot find an order with this name.
Please advise your order number so we can ensure that you have been refunded.
We are aware that some competitors are planting negative comments.
Regards
MyTriathlon

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★☆☆☆☆

“Wetsuit purchased and not delivered”

Written on: 02/11/2012 by Sums56 (1 review written)

Ordered an Aspire wetsuit, good price. They came back and said did not have one in stock and asked if I would upgrade. Upgraded to Vanquish. They claim to have completed the order and deivered on order status. Have not received the wetsuit. Initially they responded immediately, but as soon as they had the money, have not heard back agian after countless queries. Don't buy from them… Read Full Review

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Mytriathlon's Response to Sums56's Review

Written on: 01/02/2014

Hi Sums56
we have only just been made aware of your comment on this website. We cannot find an order with this name.
Please advise your order number so we can ensure that you have been refunded.
We are aware that some competitors are planting negative comments.
Regards
MyTriathlon

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Sums56's reply to Mytriathlon's Comment

Written on: 05/02/2014

Order was finaly delivered after many weeks. Customer service after the event was non existent but during the sales process was contacted daily. Very poor experience. Have only used this wetsuit once as it's a very tight fit. Bought this product under my name, based in Melbourne.
This was a real review from a very disappointed and frustrated customer

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