Average Unfortunately

Morrant Sports - www.morrant.com
★★★★★
4.7
94.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

paPorterfield109's review of Morrant Sports - www.morrant.com

“Average Unfortunately”

★★★☆☆

written by paPorterfield109 on 16/05/2014

We ordered Duke's Viscount Cricket balls and two scorebooks. This took over 2 weeks to arrive, despite the sales representative telling me it would be shipped the day after payment. Unfortunately this misled us as customers and I had to call your offices 3 times to get through to the rep and see what was going on. Although the representative I spoke to was very polite and apologetic, I do not think it was right to ensure a product will ship out on the next day when there is a possibility it won't.
However, the products were very good once received and this made up for Morrant's professional shortcomings.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Morrant's Comment

Written on: 29/05/2014

Sorry to hear of the delay with your order. It is very unusual for incorrect information to be given. If you would like us to look into the matter further, please email us with your order details.

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