Written on: 15/06/2012
I ordered the Union jack scooter for my Grandson. He was very excited to get it and took it out for a ride. My daughter noticed it was making a clicking noise from the from wheels, so we returned the scooter for repair/replacement. This process took well over a week and I made several calls chasing up progress on the repair. I spoke to at least 3 different people, one of whom promised to call me back, but never did.
The scooter was returned after 'repair', but on opening the box and trying the wheels the same clicking noise was still there.
I decided to look at the fault myself and discovered that the front wheels assembly spring had been inverted. I re-assembled the spring correctly and the scooter has worked perfectly ever since.
As rated by real users
" 1st class service " Read More
Written by Fussyfellow
" Doing what they say they will :-) " Read More
" Excellent service depending on who yo deal with " Read More
" Ordered late Monday evening, updated by e-mail, goods arrived as pr... " Read More
" Excellent customer service " Read More
Written by technopuppy