very stubborn people!

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Mark Anthony Bikes Direct www.activesport.co.uk

★★☆☆☆

“very stubborn people!”

Written on: 22/11/2011

I ordered forme frameset off them after doing google search on frame and there site came up with a good price. went on there site and saw pic of frameset but had no description.in fact it said no description avalible.the pic had a frameset with fitted headset. i ordered frame,it stated 3-5 days to deliver.waited 7 days and nothing.phoned them up and asked where was frame? got told it wasnt there problem as it was in hands of courier.wouldnt tell me name of courier,but they would track it. after days and days of phoning it had been lost! so i was told another one was in post that day,have it by end of week. nothing by end of week. so phoned again,oh we just got replacement in, putting in post today have it by next week! well end of next week came and no frame.phoned again. was told to email them my postcode and they would give me tracking details. which they did. tracked frame as being in couriers depot waiting for me to pick it up.phoned again. told them where frame was and told it was up to me to contact courier as it was out of there hands!! phoned courier who told me it wasnt being delivered as it was pick up only,and told to phone mark anthony and tell them to contact them! so phoned again,eventually had email saying all sorted. had frame next day. no headset!emailed asking where headset was as in picture.got told frame in pic has no headset and what i could see was a cap holding fork in place! rubbish! tried to argue with them...pic does show headset. given up in end and bought one else where. they have a bad attitude when things go wrong!! AVOID!!! there are better sellers out there!!!

  • forme plateau frameset

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Quality of website

  • Value For Money

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