Written on: 26/05/2011
I came accross the company using search engines online whilst looking for a birthday present for my other half, I frequently shop online and had never heard of these guys, but seemed very reasonable, so I took a punt.
I would appreciate that they are a small company, and to be honest I tend to try and use small companies as usually the customer service is way better. But when I received the delivery email stating 48 hours to dispatch and a further 3-5 days to arrive I wrang the warehouse line to check if there was anymore clarity on the delivery. I did after all ask that if it was unlikely to within 3 days if someone could please contact me. (This was writen clearly in the delivery instructions). I was completely fobbed off by a phone operative who basically dismissed my questions with a monosyllabic response. I thought that being a small company, they might atleast have been able to tell me if the item in question was in stock or not, or whether or warehouse pickers had dispatched it.
I then rang back as I didn't feel satisfied about this response in retrospect, only to be greeted with probably the most hostile attitude of any person I have ever spoken to over the phone. All I wanted was some clarification on my order and the rep on the end of the line was extremely confrontational towards me. I really do feel frustrated by the way I have been dealt with and from the sounds of it, there is not enough a remote chance my order will arrive soon. Luckily, after sending them a snotty email along the lines of this review, my order was cancelled and refunded in full. My gripe with this compnay is firstly their lack of clarity on their website regarding delivery, but secondly, and most importantly how rude the main on the end of the telephone line was. I really would recommend you pay a littl more and use your local bike shop or someone like chain reaction or evans.
Interestingly a number of the online reviews sites and bike forums discuss the company and make frequent reference to the rudeness of the staff member on the end of the telephone line. I really cannot understand why the man I spoke to on the end of the phone was so confrontational and rude. Clearly as a customer I was wasting his time and he was far too busy to deal with my trivial enquiry. I hoped being a small company that they would provide good service, but clearly they have enough online customers to not be too bothered by this. Given the dealings I have had with the sales staff so far I would find it highly unlikely I will be shopping with them in the future.
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