Absolutely dreadful customer service

★★☆☆☆
2.0 / 5
29% of users recommend this
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Johnno46's review of Kitbag - www.kitbag.com

★☆☆☆☆

“Absolutely dreadful customer service”

Written on: 19/06/2014 by Johnno46 (1 review written)

If I could possibly give no stars i would, sent off for a Germany World Cup shirt as a present for my son, paid by paypal & sent to his address, a week later i phoned customer services only to be told that my order had been cancelled & i should have received an email (nothing) was told that order had been cancelled by security team,
I then asked for a refund to which i was granted, i received an email as follows
Please find below confirmation of the refund processed
today.

Refund Details:

You have been credited a discretionary amount of 68.94 GBP
for Fraud.


Amount: -68.94 GBP
Date: 19 June 2014

HOW THE HELL DARE THEY!
a customer service return phone call .....i wanted to make a formal complaint but was phoned by a manager who apologised & called the situation "a face in Palm moment for them" & blamed a change in some credit security?? ....no mention of even TRYING to re-order my shirt....

I have now reordered by shirt direct from Adidas & it should be here in a few days

I WILL NEVER ORDER ANYTHING ELSE FROM KITBAG & WILL WARN ANYONE THAT WANTS TO

  • Germany World Cup 2014 shirt

    Goods purchased & cost

  • Still waiting

    Delivery

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