Tried to charge more money

★★☆☆☆
2.0 / 5
29% of users recommend this
  • Customer Service

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292Greer's review of Kitbag - www.kitbag.com

★☆☆☆☆

“Tried to charge more money”

Written on: 21/03/2014 by 292Greer (1 review written)

My order was 70 pounds but on checkout (by credit card) i saw that they want to charge 76 pounds. I asked them but they didn't confirm, sent just a nonsense letter to me. As i've read on few forums it's not a mistake. After getting my question - they cancelled my order. Don't buy from them.

  • Goods purchased & cost

By Kitbag.com

Written on: 02/04/2014

Hi

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks Kitbag

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Jmousewei's Comment

Written on: 20/06/2014

I also had bad experience with kitbag.com. I successfully paid my order through a gateway by the order status on kitbag showed 'failed'. I contacted with the customer service via email as I am living in a foreign country outside UK, but I only received an auto-reply email. They promised to reply my enquiry within 48 working hours but I didn't heard about anything after 2 days. I sent them 2 emails and then they cancelled my order for no reason, then I had to send other 2 emails to them. I felt very annoying. Never shop with them!

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